Fine Dining, Full Service, Fast Casual, QSR, or Bars & Nightclub restaurants
Industries of Expertise
We’ve been customer experience fanatics and mystery shopping experts for over 25 years, and we provide our clients with the focused operational insights needed to keep their business flourishing. We are mystery shopping experts, and our experience helping companies in each of the below industries has resulted in their overall improvement, growth, and success.
Independent Living, Assisted Living, and Memory Care Communities
Brick and Mortar and E-Commerce Products and Services
Full Service, Resorts, Limited Service, Extended Stay, Luxury Properties
Movie Theaters, Bowling & Nightlife, Family Entertainment Centers, Event & Concert Venues
Who we are
With social technology platforms solidly entrenched as powerful reputation tools, it’s more important than ever to arm our clients with the timely data and customer feedback needed to keep them focused on what matters the most…their customers’ experience!
500
+
Clients
25
+
Years Experience
50
+
Analytic Reports
200
k+
Evaluators
1500
+
Ways To Segment Your Data
What Makes Us Different?
We work with our clients to craft evaluations that help them measure their specific brand standards, explore all aspects of their operations, and that provide an unbiased, real-time view, of how their business operates.
With all of the focus on artificial intelligence and machine learning, it is easy to forget that there is no better assessment of sentiment, emotion, and empathy than human intelligence. We are mystery shopping experts, and we leverage our national network of independently contracted mystery shop evaluators to assess our clients’ businesses from the viewpoint of a true customer who is knowledgeable of their brand standards.
Data should tell a story, and the story becomes the path forward, with a clear beginning, middle and end. We focus on building quality stories that help our clients understand how their operation is performing today and how to move forward collectively, while bettering their brand along the way.
WHAT OUR CLIENTS ARE SAYING
"A Closer Look gives you very actionable data and shows a path to improving the customer experience. We love the partnership."
- Dave Reid
Chief Operating Officer
Duffy's Sports Grill
"A Closer Look's services helped us formulate a qualitative scorecard specific to our hospitality operations and has helped us tremendously in monitoring and improving the experience for our guests. The team at A Closer Look is extremely responsive and helpful whenever needed."
– Allison Lawley
Sr. Manager, Training & Hospitality Operations
Stone Brewing
"A Closer Look has consistently and thoroughly followed through with everything we have asked of them since the inception of our program. It's one thing for a company to make promises on what they can do, but it's quite another for them to actually follow through with such success!"
- Chris Hurt
Chief Operating Officer
Build-A-Bear
"A Closer Look is a great partner! The resulting data is easy to digest and make actionable. Most importantly, however, they've always been helpful and responsive with us when we have issues or urgent requests."
- Andy Duddleston
Founder & Chief Experience Officer
The Little Beet
"The attentive service and lightning fast timeliness when anything requires attention are what sets A Closer Look apart from any other service provider we have worked with. Additionally, the reporting provided is best in class!"
- Brian Brennan
Vice President of Operations
BarFly Ventures
"The old adage 'Inspect What You Expect' is so true. Thank you... A Closer Look, you help keep us on our toes and our guests, owners and associates benefit. You are the best!"
- Lizz A. Chambers
Vice President of Sales and Orgizational Development
Newport Hospitality
"Our company has worked with A Closer Look for the past 5 years. The level of partnership is foundational to our growth and we look forward to expanding our business with A Closer Look as our long term partner."
- Kevin Kochman
Director of Ops Excellence
Main Event Inc.
"After over 20 years of being associated with A Closer Look, I wanted to take a few minutes to express my appreciation for the outstanding service you have continued to deliver to our properties and Area VP's throughout these years. The flexibility your company offers in reports, trending and analysis is unmatched by other like sources."
- Rick Schultz
Senior Vice President
Hilton Management Services Focused Service Division
"Utilizing A Closer Look has brought our service to the next level! We constantly engage in discussions & enhancements with the team to ensure we stay at the top of our game. Floor & Decor would recommend them to any business looking to gauge service levels and get some real insights into their operations."
- Megan Giberti
Senior Manager Customer & Associate Experience
Floor & Decor
SECRET SHOPPERS
CLIENTS
INDUSTRIES
A CLOSER LOOK
PROMOS & SAMPLES